Your IT Support Department
IT service providers deliver the technical expertise small businesses need at a much lower cost than hiring IT staff. They can recommend, install, and manage technology according to the business’ objections and core competencies and ensure that critical data is safe. Helptek is your Guardian of IT that can cater to your exact needs.
An MSP, or managed service provider, is an IT service profession to which small and medium businesses can outsource their IT needs to. This involved ongoing monitoring and management of client applications (email, website, security, etc.) and IT infrastructure remotely. We accomplish this via our Remote Monitoring & Management Service to keep tabs on the health of your IT environments, change and update systems, and troubleshoot problems.
Small businesses outsource IT to ensure all their business systems, operations, and networks remain up and running. As an MSP we aim to take a proactive approach to IT. Rather than wait for something to break or shutdown, we ensure a customer’s IT can avoid most tech issues in the first place. This is huge because IT related downtime can have a devastating impact on revenue, reputation, and leave employees sitting around with nothing to do.
Services that Helptek can offer are delivered on a subscription basis; companies pay fixed amount by month, semi-annually, or annually, for the specific set of IT services that you require. These services are offered at a fraction of the cost of a full time IT resource. Some of the services we offer are:
Why Adopt Managed Services?
Moving all or some IT tasks to a managed service allows businesses to focus on their core competencies instead of day-to-day IT management. This is especially important for small businesses since they are already frequently stretched thin from a personnel and budget standpoint. Obviously, the specific reasons SMBs adopt managed services depend on the unique needs of the organization. For example, the IT needs a five person company with no in-house IT will be quite different from those of a 100 person company with or without a dedicated IT team. However, generally speaking, businesses adopt managed services to improve upon all or some aspect of their IT strategy or infrastructure.
Also, working with an IT provider, such as Helptek, allows businesses to offload tasks that are difficult and/or time consuming. That’s one of the reasons that managed data protection services are so popular today. Protecting company data through back and restore has long been a pain point for companies of all sizes; Helptek can ensure the SMB company data is fully protected from malicious or inadvertent actions, reducing business risk by putting complex tasks in the hands of experts.
Helptek can also initiate new projects and implement new technologies quickly. They have the resources and flexibility to get projects off the ground which might take weeks or months in-house. Implementing new technology with your existing environment can be complicated and time consuming. Because we work with a wide variety of clients with different IT needs, they are uniquely equipped to take on complex IT projects. We also have vast experience troubleshooting the products we use—allowing us to resolve problems quickly. Depending on the company, cost savings may also be a factor—especially among smaller SMBs with straightforward IT needs. Monthly fees for managed services will vary depending on services delivered. But, managed services are generally more cost effective than hiring in-house IT staff for smaller businesses.
According to Kaseya’s 2018 MSP Benchmark Survey Results, 24% of respondents pay under $1,000 a month for managed services ($12,000 per year) – a fraction of the yearly salary of an IT professional in the U.S. An additional 28% said they pay between $1,001 and $2,500.
If you’ve never considered an IT managed service offering and are trying to manage your own IT, it’s worth being aware of this cost effective way to have your IT burden lifted. If you are working with an IT provider on a project basis, it is worth investigating whether they offer managed services as well. Or, if your current IT team is running ragged, perhaps you can offload some difficult IT tasks. Helptek can help keep you focused, and keep you safe!